Toll Free
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Our Toll Free services provide your potential customers with a ‘free’ and convenient way to contact your business. The charges for using a Toll Free number are paid by you instead of your potential customers. Get the business advantage; our service is accessed by more than 200 million Airtel subscribers. What’s more, fixed line and mobile subscribers of other service providers in India can also dial the service. |
TollFree service is an access code based service. Code ‘1800’ is used for accessing this service and all free phone calls are preceded by the access code followed by a logical number. Toll Free Service is a cost effective means for companies to enhance their business opportunities and customer retention by letting their customers call them at company expense. The service in India is available uniquely under 1800 numbering plan.
Features and Benefits
Features |
Benefits |
Time-dependent routing- ease of 24 hour operations! |
Time dependent call control helps the organization to maintain a 24 hour operation by simply routing calls to another location/number after office hours and on weekends, where it can have customer support/ an IVR to handle the call. |
Origin-dependent routing |
Origin dependent routing enables an organization to route incoming calls on its single nation-wide Toll Free number to its nearest destination city/office, thereby eliminating the need to have an office in every city and keeping the cost of the call low. |
Percentage Quota Call Distribution |
Calls can be distributed in a certain percentage in accordance with the total capacity of the enterprise, so at no point in time, are any of its offices over-burdened. With this feature, the organization can decide that office A will get 25% of calls and office B which has more capacity should get 75% of total calls. |
Dial Direct Facility |
Selection codes can be added to the toll free number, allowing callers to dial the number of the desired party directly |
Call forwarding on Busy/ No Answer |
The Calls can be overflowed to other numbers or voice responses in case of busy/ no answer, which means that organization don’t miss out on business opportunities. |
Call Statistics |
Service related statistics such as point of origination and termination of the call, number of calls etc. It enables organization to track capacity utilization and plan for augmentation in addition to tracking its accounts |
Originating Call Screening |
This feature allows organizations to restrict calls originating from certain areas/ numbers. |
Authentication |
The unique authentication feature allows an enterprise to customize service delivery for its most esteemed base/premium customers via password access |
Follow Me |
This feature allows the organization to define a unique “follow on” number for incoming calls. |